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Lead Customer Service Representative
Coordinate and manage the timely shipping and receiving of customer work orders.
Houston
Mid-Level
2 weeks ago
Xylem
Xylem is a leader in developing innovative water solutions through smart technology.
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✨ About The Role
- The Lead Customer Service Representative will be responsible for processing and managing customer work orders.
- This role involves coordinating shipments and ensuring compliance with customer requirements.
- The representative will generate and review Bills of Lading (BOLs) for accuracy and compliance.
- Maintaining clear communication with customers regarding order status and delivery updates is a key responsibility.
- The position requires effective time management to prioritize daily tasks and meet deadlines in a fast-paced environment.
âš¡ Requirements
- The ideal candidate will have strong organizational skills to manage shipping and receiving processes effectively.
- Excellent communication skills are essential for interacting with customers and service technicians.
- A proactive approach to problem-solving will help in addressing customer inquiries and resolving discrepancies.
- Experience with logistics and inventory management is crucial for ensuring timely and accurate order processing.
- Familiarity with SAP software will be beneficial for maintaining accurate records and reporting.
About Xylem
Xylem is a leader in developing innovative water solutions through smart technology.