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It Support Specialist

Deploy and manage endpoint hardware and software products for internal users.
Lubbock, Texas, United States
Mid-Level
$62,000 - 99,000 USD / year
1 month ago
Xylem

Xylem

Xylem is a leader in developing innovative water solutions through smart technology.

✨ About The Role

- This role involves providing technical support to internal users of computer applications, hardware, and network systems. - Responsibilities include monitoring the Help Desk ticketing system and documenting issue resolutions. - The technician will deploy and manage hardware such as computers, printers, and mobile devices. - User account management will be performed using systems like Active Directory and Azure AD. - The role requires collaboration with other IT teams to restore services and identify problems.

âš¡ Requirements

- A bachelor's degree in Management Information Systems, Computer Science, or a relevant concentration is preferred. - The ideal candidate will have 2-3 years of experience in IT service delivery or 3-4 years of relevant business or IT experience. - Strong technical knowledge of current systems software, protocols, and standards is essential, including familiarity with Windows 10/11 and Microsoft 365. - Experience with troubleshooting hardware and software issues is crucial for success in this role. - The candidate should possess excellent communication skills to ensure clear and effective interactions with end users and team members.
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It Support Specialist
Lubbock, Texas, United States
$62,000 - 99,000 USD / year
Software
About Xylem
Xylem is a leader in developing innovative water solutions through smart technology.