✨ About The Role
- This role involves providing technical support to internal users of computer applications, hardware, and network systems.
- Responsibilities include monitoring the Help Desk ticketing system and documenting issue resolutions.
- The technician will deploy and manage hardware such as computers, printers, and mobile devices.
- User account management will be performed using systems like Active Directory and Azure AD.
- The role requires collaboration with other IT teams to restore services and identify problems.
âš¡ Requirements
- A bachelor's degree in Management Information Systems, Computer Science, or a relevant concentration is preferred.
- The ideal candidate will have 2-3 years of experience in IT service delivery or 3-4 years of relevant business or IT experience.
- Strong technical knowledge of current systems software, protocols, and standards is essential, including familiarity with Windows 10/11 and Microsoft 365.
- Experience with troubleshooting hardware and software issues is crucial for success in this role.
- The candidate should possess excellent communication skills to ensure clear and effective interactions with end users and team members.