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IT Service Delivery Team Lead
Coordinate and manage IT service delivery projects to ensure timely completion.
Guadalupe, NONE, NONE
Mid-Level
1 month ago
Xylem
Xylem is a leader in developing innovative water solutions through smart technology.
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✨ About The Role
- The IT Service Delivery Team Lead will manage and monitor the Help Desk ticketing system, providing timely assistance to customers.
- The role involves troubleshooting and resolving hardware and software issues for both on-site and remote users.
- The candidate will assist with security-related issues to ensure data integrity and compliance with regulations.
- Responsibilities include deploying and managing various hardware devices and ensuring network stability.
- The position requires managing user accounts and permissions using systems like Active Directory and Azure AD.
âš¡ Requirements
- The ideal candidate will have a Bachelor's Degree in MIS, Computer Science, or a related field.
- A minimum of 4 years of experience in a similar IT service delivery role is required, preferably in the manufacturing industry.
- Candidates with 1-2 years of leadership or supervisory experience will be favored.
- Bilingual candidates with an English proficiency level above 80% will be considered an asset.
- Strong problem-solving skills and a customer service-oriented mindset are essential for success in this role.
About Xylem
Xylem is a leader in developing innovative water solutions through smart technology.