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Customer Support Specialist
Manage customer order processing and ensure timely communication of order status updates.
Mira Loma, California, United States
Entry Level
2 weeks ago
Xylem
Xylem is a leader in developing innovative water solutions through smart technology.
Job is no longer active
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✨ About The Role
- The Customer Support Specialist will be responsible for order processing and sales-related support for both internal and external customers.
- This role involves managing a geographic territory covering Central to West U.S. and requires prompt and thorough responses to customer inquiries.
- The position includes investigating and resolving billing issues related to customer disputes.
- The specialist will provide sales support by offering price and availability information, as well as formal quotations.
- Participation in volunteer activities through the Xylem Watermark program is encouraged.
âš¡ Requirements
- The ideal candidate will have a bachelor's degree or at least 5 years of relevant experience in customer support or a related field.
- A strong passion for customer service is essential, with a commitment to providing legendary customer experiences.
- Excellent communication skills, both written and verbal, are necessary to effectively interact with customers and internal teams.
- The candidate should be able to work independently while also demonstrating strong collaborative skills within a team environment.
- Technical aptitude and proficiency in Microsoft Office are important for managing customer inquiries and order processing.
Customer Support Specialist
Mira Loma, California, United States
Sales
Job is no longer active
About Xylem
Xylem is a leader in developing innovative water solutions through smart technology.