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Customer Support Specialist
Coordinate all aspects of order management from quoting to delivery and invoicing.
Fort Myers, Florida, United StatesJupiter, Florida, United StatesSanford, Florida, United States
Entry Level
2 weeks ago
Xylem
Xylem is a leader in developing innovative water solutions through smart technology.
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✨ About The Role
- The Customer Support Specialist will be responsible for order processing and providing sales-related support to both internal and external customers.
- This role involves delivering exceptional customer service, including prompt and thorough responses to inquiries.
- The incumbent will coordinate all aspects of order management, from quoting to order delivery and invoicing.
- The position requires proactive follow-up on order backlog to ensure current order details and timely communication on order status.
- The role may involve investigating and resolving billing issues related to customer disputes.
âš¡ Requirements
- The ideal candidate will have 0-2+ years of equivalent work experience in customer support or a related field.
- A strong technical aptitude is essential for effectively managing customer inquiries and order processing.
- The candidate should be proficient in Microsoft Office and have experience with CRM tools, preferably Salesforce.com.
- The ability to work collaboratively with a diverse workforce and customer base in a matrixed organization is crucial.
- A passion for customer service and a commitment to exceeding customer expectations will contribute to success in this role.
About Xylem
Xylem is a leader in developing innovative water solutions through smart technology.