✨ About The Role
- The Associate Product Support Engineer will serve as the primary problem solver for Workiva and data platform users.
- Responsibilities include providing technical and functional expertise to customers through phone, chat, and ticket management.
- The role involves troubleshooting customer issues and guiding users step by step to maximize platform usage.
- The engineer will manage customer inquiries within expected time frames and maintain professionalism in all interactions.
- The position requires linking, authoring, and editing content in Workiva's knowledge base to enhance self-service resources.
âš¡ Requirements
- The ideal candidate will have customer service experience, demonstrating the ability to assist users effectively.
- A bachelor's degree or equivalent work experience is preferred, indicating a foundational knowledge in relevant fields.
- Strong interpersonal and communication skills are essential for engaging with customers across various channels.
- The candidate should possess a moderate technical aptitude, with proficiency in tools like Google Drive and Microsoft Office Suite.
- A self-motivated and results-oriented mindset will help in troubleshooting and resolving customer issues efficiently.