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Associate Product Support Engineer (mon - fri) - Remote Eligible

Guide users through troubleshooting steps to resolve technical issues effectively.
Remote
Entry Level
$21.50-$35.00 USD per hour
1 week ago
Workiva

Workiva

Workiva's cloud-based software transforms work with assured, integrated reporting solutions for finance, ESG, audit & risk

Job is no longer active
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✨ About The Role

- The Associate Product Support Engineer will serve as the primary problem solver for Workiva and data platform users. - Responsibilities include providing technical and functional expertise to customers through phone, chat, and ticket management. - The role involves troubleshooting customer issues and guiding users step by step to maximize platform usage. - The engineer will manage customer inquiries within expected time frames and maintain professionalism in all interactions. - The position requires linking, authoring, and editing content in Workiva's knowledge base to enhance self-service resources.

âš¡ Requirements

- The ideal candidate will have customer service experience, demonstrating the ability to assist users effectively. - A bachelor's degree or equivalent work experience is preferred, indicating a foundational knowledge in relevant fields. - Strong interpersonal and communication skills are essential for engaging with customers across various channels. - The candidate should possess a moderate technical aptitude, with proficiency in tools like Google Drive and Microsoft Office Suite. - A self-motivated and results-oriented mindset will help in troubleshooting and resolving customer issues efficiently.
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Associate Product Support Engineer (mon - fri) - Remote Eligible
Remote
$21.50-$35.00 USD per hour
Engineering
Job is no longer active
About Workiva
Workiva's cloud-based software transforms work with assured, integrated reporting solutions for finance, ESG, audit & risk