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Strategy & Operations Principal, Partner Operations
Develop and implement operational strategies for a first-of-its-kind intermodal transit service.
Seattle
Expert
$130,000 - 165,000 USD / year
2 months ago
Via
A mobility solutions provider offering on-demand shared rides and transit software for cities, transit agencies, and private organizations.
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✨ About The Role
- The Strategy & Operations Principal will manage daily operations of Via's intermodal transit service on behalf of a partner.
- This role involves prioritizing operational issues and providing creative solutions for scheduling a round-the-clock team.
- The candidate will mentor and manage an on-site team of dispatchers and shift managers.
- Building relationships with driver partners, customers, and community leaders is a key responsibility.
- The role requires close collaboration with Via's senior management and external partners.
- The candidate will develop metrics for the team and provide visibility into results against KPIs on a weekly basis.
- Preparing reports and analyzing data to improve operational processes and maximize efficiency is essential.
- Ensuring compliance with relevant policies and regulations is a critical aspect of the job.
âš¡ Requirements
- The ideal candidate has 6 to 10 years of experience in operations management or a related field.
- They are an independent self-starter who thrives in fast-paced environments and is comfortable with high levels of responsibility.
- Strong communication skills are essential, as the candidate must effectively engage with various stakeholders.
- A commitment to providing world-class customer service is crucial for success in this role.
- The candidate should have a proven track record of managing and developing teams, with at least 3-5 years of leadership experience.
- Flexibility and adaptability are important traits, as the candidate will need to navigate rapid changes and challenges.
- The successful candidate will be detail-oriented and action-oriented, capable of executing tasks autonomously.
Strategy & Operations Principal, Partner Operations
Seattle
$130,000 - 165,000 USD / year
Operations
About Via
A mobility solutions provider offering on-demand shared rides and transit software for cities, transit agencies, and private organizations.