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Partner Engineer
Investigate and resolve complex technical issues to ensure seamless partner operations.
London
Mid-Level
1 month ago
Via
Via transforms transportation systems into highly efficient digital networks.
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✨ About The Role
- The Partner Engineer will take on a Tier 3 technical role, diagnosing and resolving complex issues to ensure minimal disruption to partners' operations.
- This role involves close collaboration with R&D, Partner Success, and Operations teams to resolve partner escalations effectively.
- The engineer will investigate support trends and issues, utilizing various tools and dynamic approaches to tackle unique challenges daily.
- Strong communication skills are necessary to engage effectively with both technical and non-technical teams.
- The role includes developing and maintaining meticulous documentation of support processes and frequently encountered issues.
âš¡ Requirements
- A bachelor's degree in Computer Science, Data Science, Information Technology, Software Engineering, or a related technical field is essential for this role.
- Candidates should have a minimum of 2 years of experience in technical product management, technical support, solutions engineering, or software engineering.
- Familiarity with programming and scripting languages, particularly Python and Bash, is necessary for managing and automating tasks.
- Strong analytical and critical thinking skills are required to dissect technical issues and develop comprehensive solutions.
- Hands-on experience with Linux operating systems and advanced troubleshooting techniques is crucial for success in this position.
About Via
Via transforms transportation systems into highly efficient digital networks.