✨ About The Role
- The Network Operations Center Engineer will be responsible for monitoring Via's services and servers to ensure high availability and performance.
- The role involves handling incidents quickly and professionally, managing internal communications regarding service status.
- The engineer will work with various R&D teams to resolve complex issues and implement timely solutions to customer problems.
- The position requires monitoring infrastructure, cloud services, servers, applications, and user interactions globally.
- The engineer will be part of an organized orientation and training process to develop the necessary knowledge and skills.
âš¡ Requirements
- The ideal candidate holds a degree in Computer Science, Engineering, Information Systems, or a related field.
- They have more than 2 years of experience in troubleshooting and providing Tier 2 support in a SaaS environment.
- The candidate should have at least 2 years of experience working in a Network Operations Center (NOC) environment.
- They must be able to work shifts, including nights and weekends, demonstrating flexibility.
- A strong service orientation and empathy are essential traits for success in this role.
- The candidate should possess excellent communication skills in both English and Hebrew, both verbal and written.
- They should be a fast learner, capable of quickly understanding complex workflows.
- The successful candidate will be a team player who enjoys collaboration but can also work independently.
- Familiarity with scripting or programming, particularly in Python and Bash, is preferred.