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Field Operations Manager
Manage daily field operations to enhance service efficiency and customer satisfaction.
Various
Mid-Level
$70,000 - 80,000 USD / year
3 weeks ago
Via
A mobility solutions provider offering on-demand shared rides and transit software for cities, transit agencies, and private organizations.
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✨ About The Role
- The Field Operations Manager will oversee daily operations and ensure operational excellence while providing an exceptional customer experience.
- This role requires managing driver supply to meet demand expectations and addressing operational issues in real-time.
- The manager will collaborate with a broad interdisciplinary team to scale operational processes and drive growth.
- Analyzing and interpreting metrics and KPIs to identify inefficiencies and optimize operations is a key responsibility.
- The position involves being in the field three days a week, with potential early mornings or evenings as needed.
âš¡ Requirements
- The ideal candidate is a socially perceptive and environmentally conscious individual who values transportation equity and reducing carbon emissions.
- A self-starter who is comfortable taking on significant responsibilities and has a proven track record of end-to-end ownership of business operations.
- The candidate should be a driven executor with experience in hitting KPIs and revenue goals.
- Strong project management skills and experience in creating and refining operational processes are essential.
- The successful candidate will be an outgoing leader, skilled in professional communication with diverse partners and customers.
About Via
A mobility solutions provider offering on-demand shared rides and transit software for cities, transit agencies, and private organizations.