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Field Operations Manager
Manage daily field operations to ensure service standards and driver supply meet demand.
Snohomish, Washington, United States
Mid-Level
$78,000 - 85,000 USD / year
6 days ago
Via
Via transforms transportation systems into highly efficient digital networks.
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✨ About The Role
- The Field Operations Manager will oversee daily operations and ensure operational excellence and customer satisfaction.
- This role requires managing driver supply to meet demand and addressing operational issues in real-time.
- The candidate will respond to driver feedback and live customer issues, implementing creative solutions as needed.
- Collaboration with a broad interdisciplinary team is essential to scale operational processes and drive growth.
- The position is in-person, requiring the candidate to be in the field five days a week.
âš¡ Requirements
- The ideal candidate is a socially perceptive and environmentally conscious individual who values transportation equity and reducing carbon emissions.
- A self-starter who is comfortable taking on significant responsibilities and has a proven track record of end-to-end ownership of business operations.
- The successful candidate will be a driven executor with experience in hitting key performance indicators (KPIs) and revenue goals.
- Strong project management skills and experience in creating and refining operational processes are essential for this role.
- The candidate should be an outgoing leader, skilled in professional communication with diverse partners, customers, and driver partners.
- Experience in managing a team, including scheduling, is a plus, along with the ability to adapt to changing conditions.
Field Operations Manager
Snohomish, Washington, United States
$78,000 - 85,000 USD / year
Operations
About Via
Via transforms transportation systems into highly efficient digital networks.