View All Jobs 2699
Customer Service Representative
Act as the final decision-maker for escalated live support issues.
Remote
Entry Level
$18 USD / hour
1 month ago
Via
Via transforms transportation systems into highly efficient digital networks.
32 Similar Jobs at Via
✨ About The Role
- The Customer Service Representative will manage key aspects of day-to-day transit operations.
- Responsibilities include live troubleshooting and collaborating with various teams to improve services.
- The role requires acting as the final decision-maker for escalated live support issues.
- Candidates will need to research and compile reports to identify fraudulent activity in the system.
- The position involves prioritizing live operational issues and taking action based on real-time information.
âš¡ Requirements
- The ideal candidate thrives in fast-paced environments and can make sound decisions quickly.
- They possess an ownership mentality, taking full responsibility for delivering excellent customer service.
- Attention to detail is crucial, as the candidate must be a great executor who gets the job done.
- Proactive thinking is essential to anticipate and prevent potential problems before they arise.
- Effective communication skills, including active listening and collaboration, are necessary for success in this role.
About Via
Via transforms transportation systems into highly efficient digital networks.