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City Operations Manager
Manage daily operations and optimize services in Berlin using Via's innovative technology platform.
Berlin
Mid-Level
€40,000 - 60,000 EUR / year
3 weeks ago
Via
Via transforms transportation systems into highly efficient digital networks.
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✨ About The Role
- The City Operations Manager will oversee daily operations in Berlin, ensuring operational excellence and a great customer experience.
- The role involves acting as the primary contact for driving personnel and partners, addressing operational issues in real-time.
- The candidate will analyze and interpret metrics and KPIs to identify inefficiencies and optimize operations.
- Responding to driver feedback and live customer issues is a key responsibility of this position.
- Collaboration with a broad interdisciplinary team is necessary to scale operational processes and drive growth.
⚡ Requirements
- The ideal candidate is team-focused and enjoys collaborating with others while taking responsibility for their team members.
- A self-starter who takes ownership of their work and is comfortable with a high level of responsibility is essential for this role.
- The candidate should be data-driven, using metrics to make informed decisions and set priorities effectively.
- Empathy and calmness under stress are crucial, as the role involves communication with both management and driving personnel.
- Hands-on experience in managing projects with multiple stakeholders or locations is a significant advantage.
- Proficiency in German at a C1 level and advanced English skills are required for effective communication.
About Via
Via transforms transportation systems into highly efficient digital networks.