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Customer Service Executive

Proactively manage customer accounts in arrears to rehabilitate their financial situations.
Cardiff, Wales, United Kingdom
Entry Level
£24,500 Pounds per year
2 days ago
Tandem Bank

Tandem Bank

Taking green banking mainstream, we finance green products making it easier for more people to save money and their carbon footprint.

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✨ About The Role

- The Customer Service Executive will be responsible for managing all customer service-related inbound communication. - This role involves ensuring that regulatory documentation is issued accurately and in compliance with requirements. - The candidate will need to identify situations requiring specialist handling, such as complaints or fraud, and refer them appropriately. - Proactive management of accounts in arrears is a key responsibility, including establishing root causes and negotiating repayment options. - The role requires adherence to company standards and FCA regulations to ensure fair treatment of customers.

⚡ Requirements

- The ideal candidate will be a team player who is willing to go the extra mile to ensure customer satisfaction. - A positive can-do attitude is essential, along with a flexible approach to meet the evolving needs of the business. - Experience in customer service, particularly in handling complaints and managing vulnerable customers, will be beneficial. - Strong communication skills are necessary to effectively engage with customers and build trust. - The candidate should be proactive in managing customer inquiries and resolving issues efficiently.
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Customer Service Executive
Cardiff, Wales, United Kingdom
£24,500 Pounds per year
Sales
About Tandem Bank
Taking green banking mainstream, we finance green products making it easier for more people to save money and their carbon footprint.