✨ About The Role
- The Customer Service Executive will be responsible for managing all customer service-related inbound communication.
- This role involves ensuring that regulatory documentation is issued accurately and in compliance with requirements.
- The candidate will need to identify situations requiring specialist handling, such as complaints or fraud, and refer them appropriately.
- Proactive management of accounts in arrears is a key responsibility, including establishing root causes and negotiating repayment options.
- The role requires adherence to company standards and FCA regulations to ensure fair treatment of customers.
⚡ Requirements
- The ideal candidate will be a team player who is willing to go the extra mile to ensure customer satisfaction.
- A positive can-do attitude is essential, along with a flexible approach to meet the evolving needs of the business.
- Experience in customer service, particularly in handling complaints and managing vulnerable customers, will be beneficial.
- Strong communication skills are necessary to effectively engage with customers and build trust.
- The candidate should be proactive in managing customer inquiries and resolving issues efficiently.