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Remote Operations Center (ROC) Systems Analyst - Remote Eligible
Research and document mitigation strategies for system issues across energy storage systems.
AustinRemote
Mid-Level
1 month ago
Stem
Stem’s leading AI-driven enterprise software platform, Athena®, enables organizations to deploy and unlock value from clean energy assets at scale.
Job is no longer active
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✨ About The Role
- The ROC Systems Analyst will perform technical analysis of system issues and outages across a fleet of networked Energy Storage Systems.
- This role involves researching and documenting various mitigation strategies for system issues.
- The analyst will prioritize remediation of issues with critical uptime requirements.
- Responsibilities include monitoring KPIs to analyze and discover potential growing issues.
- The analyst will coordinate with field technicians during installation and operational issue resolution.
⚡ Requirements
- A bachelor's degree in Engineering or other Sciences is required for this role.
- The ideal candidate should possess strong customer communication skills, especially in high-stress situations.
- Experience in troubleshooting and resolving technical issues is essential for success in this position.
- The candidate should be able to think creatively to resolve problems in ambiguous situations.
- Knowledge of server operating systems and network devices is important for this role.
Remote Operations Center (ROC) Systems Analyst - Remote Eligible
AustinRemote
Operations
Job is no longer active
About Stem
Stem’s leading AI-driven enterprise software platform, Athena®, enables organizations to deploy and unlock value from clean energy assets at scale.