✨ About The Role
- The role involves developing and implementing operational strategies to enhance efficiency.
- The supervisor will be responsible for managing a team and ensuring that Service Level Agreements (SLAs) are met.
- Analyzing and improving processes to increase productivity is a key responsibility.
- The position requires identifying and resolving operational problems in a timely manner.
- Feedback must be systematically provided for the processes to ensure continuous improvement.
⚡ Requirements
- The ideal candidate should have 3-5 years of experience in technical support for B2B SaaS products.
- Strong leadership skills are essential for managing and supervising a team effectively.
- Excellent communication and interpersonal skills are necessary to foster a positive team environment.
- A highly positive attitude and the ability to multitask under pressure are important traits for success in this role.
- Proficiency in Microsoft Office Suite and operational management software is required.