✨ About The Role
- The role involves actively attaining SME level knowledge of business processes and workflows in the Payments domain.
- The candidate will participate in problem calls and deep dive sessions to uncover root causes of incidents.
- Collaboration across the enterprise is required to coordinate issues that may involve multiple teams.
- The position includes hands-on support for State Street's Payments infrastructure, such as SWIFT and FEDWire.
- The candidate will assess the business impact of identified defects and recommend prioritization.
âš¡ Requirements
- The ideal candidate will have extensive hands-on experience supporting Payments applications and users.
- A strong understanding of global payments infrastructure, including SWIFT and other payment systems, is essential.
- The candidate should possess excellent problem-solving and analytical skills, with a keen attention to detail.
- Strong interpersonal and communication skills are necessary to effectively collaborate with diverse stakeholders.
- The individual should be a self-starter with the ability to troubleshoot and learn independently.