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CTO Partner Delivery – Lead Service Level Manager - Vice President

Develop and implement a comprehensive SLA framework for IT infrastructure partners.
Bangalore
1 week ago
State Street

State Street

State Street provides investment servicing, investment management, investment research and trading services to institutional investors worldwide.

Job is no longer active
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✨ About The Role

- The Vice President of Service Level Management will oversee partner services delivery and optimize IT infrastructure and partner spend. - This role involves developing and maintaining strong relationships with key IT infrastructure partners. - The VP will define, monitor, and enforce SLAs with partners to ensure compliance with contractual obligations. - Performance monitoring through metrics and audits will be a key responsibility of this position. - The role requires collaboration with senior leadership to align partner management strategies with organizational goals.

⚡ Requirements

- The ideal candidate will have extensive experience in service level management and partner relationship management within the IT infrastructure domain. - A strong background in developing and enforcing service level agreements (SLAs) is essential for success in this role. - The candidate should possess excellent negotiation skills to effectively manage partner escalations and negotiations. - Proficiency in data analytics is crucial for monitoring partner performance and identifying areas for improvement. - Leadership experience is necessary to mentor and guide a team of partner management professionals.
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CTO Partner Delivery – Lead Service Level Manager - Vice President
Bangalore
Engineering
Job is no longer active
About State Street
State Street provides investment servicing, investment management, investment research and trading services to institutional investors worldwide.