✨ About The Role
- The Vice President of Service Level Management will oversee partner services delivery and optimize IT infrastructure and partner spend.
- This role involves developing and maintaining strong relationships with key IT infrastructure partners.
- The VP will define, monitor, and enforce SLAs with partners to ensure compliance with contractual obligations.
- Performance monitoring through metrics and audits will be a key responsibility of this position.
- The role requires collaboration with senior leadership to align partner management strategies with organizational goals.
⚡ Requirements
- The ideal candidate will have extensive experience in service level management and partner relationship management within the IT infrastructure domain.
- A strong background in developing and enforcing service level agreements (SLAs) is essential for success in this role.
- The candidate should possess excellent negotiation skills to effectively manage partner escalations and negotiations.
- Proficiency in data analytics is crucial for monitoring partner performance and identifying areas for improvement.
- Leadership experience is necessary to mentor and guide a team of partner management professionals.