✨ About The Role
- As the Loan Services Operations AVP, you will be responsible for performing complex daily operations and processes.
- You will act as the primary contact and escalation point for operational issues.
- The role involves receiving and resolving inquiries from clients and various internal teams, ensuring timely resolution.
- You will manage daily service delivery through Client Support Specialists and address custom client requests.
- Coordination of the implementation of new funds, systems, and processes will be part of your responsibilities.
âš¡ Requirements
- The ideal candidate should have a deep understanding of servicing bank loan debt within complex global fund structures.
- A background in client management and team management is essential for success in this role.
- Experience with multi-point reconciliations, fund accounting, and custody is highly valued.
- The candidate should possess strong critical thinking skills and the ability to meet aggressive deadlines in a high-volume work environment.
- Familiarity with vendor data sourcing and automation will be beneficial for this position.