✨ About The Role
- The Customer Service Manager will supervise and coordinate the activities of the customer service team within the debris box department.
- This role involves developing and implementing business processes to improve efficiencies and customer satisfaction.
- The manager will act as a liaison between customer service and operations to resolve non-routine customer service issues.
- Monitoring monthly collection activities and handling escalated customer calls will be key responsibilities.
- The position requires maintaining knowledge of the ALTAR system and preparing reports as directed.
âš¡ Requirements
- The ideal candidate will have related management experience in customer service and collection, including supervisory experience.
- A strong understanding of customer service and collection procedures and policies is essential for success in this role.
- The candidate should possess excellent communication skills, both verbal and written, to effectively engage with customers and team members.
- Proficiency in using computer programs, including the Microsoft Office suite, is necessary for managing data and reports.
- The successful individual will demonstrate the ability to develop strategies to manage challenges and opportunities effectively.