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Customer Service Manager

Develop and implement strategies to enhance customer service efficiency and satisfaction.
California, United StatesOregon, United StatesWashington, United States
Mid-Level
1 week ago
Recology

Recology

Recology provides collection and processing services for communities in California, Oregon, & Washington.

✨ About The Role

- The Customer Service Manager will supervise and coordinate the activities of the customer service team within the debris box department. - This role involves developing and implementing business processes to improve efficiencies and customer satisfaction. - The manager will act as a liaison between customer service and operations to resolve non-routine customer service issues. - Monitoring monthly collection activities and handling escalated customer calls will be key responsibilities. - The position requires maintaining knowledge of the ALTAR system and preparing reports as directed.

âš¡ Requirements

- The ideal candidate will have related management experience in customer service and collection, including supervisory experience. - A strong understanding of customer service and collection procedures and policies is essential for success in this role. - The candidate should possess excellent communication skills, both verbal and written, to effectively engage with customers and team members. - Proficiency in using computer programs, including the Microsoft Office suite, is necessary for managing data and reports. - The successful individual will demonstrate the ability to develop strategies to manage challenges and opportunities effectively.
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Customer Service Manager
California, United States
Sales
About Recology
Recology provides collection and processing services for communities in California, Oregon, & Washington.