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Customer Service Manager #6371
Develop and implement business processes to enhance customer satisfaction and service efficiency.
California, United StatesOregon, United StatesWashington, United States
Mid-Level
1 week ago
Recology
Recology provides collection and processing services for communities in California, Oregon, & Washington.
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✨ About The Role
- The Customer Service Manager will oversee the Customer Service Department to ensure high levels of customer satisfaction.
- Responsibilities include supervising day-to-day operations and ensuring that customer inquiries are handled professionally.
- The role involves collaborating with the General Manager and other departments to address customer complaints and service issues.
- The manager will be responsible for developing and implementing business processes to enhance customer satisfaction.
- Regular monitoring and reporting on customer service metrics will be a key part of the job.
âš¡ Requirements
- The ideal candidate will have at least six years of experience in customer service, preferably within the resource recovery or related industry.
- Strong supervisory skills are essential, as the role involves overseeing a team of Customer Service Specialists and Supervisors.
- The candidate should possess excellent communication skills, both verbal and written, to effectively engage with customers and team members.
- A background in training and developing personnel is important to ensure ongoing improvement in customer service delivery.
- The successful individual will demonstrate the ability to analyze customer service metrics and implement strategies for improvement.
About Recology
Recology provides collection and processing services for communities in California, Oregon, & Washington.