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1007 Customer Service Representative 1 #6272
Resolve customer complaints through effective communication and service coordination.
California, United StatesOregon, United StatesWashington, United States
Entry Level
4 weeks ago
Recology
Recology provides collection and processing services for communities in California, Oregon, & Washington.
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✨ About The Role
- The Customer Service Representative 1 will provide efficient and courteous customer service primarily through telephone and personal contact.
- Responsibilities include answering customer inquiries regarding collections, rates, billing, and account status.
- The role involves resolving customer complaints and maintaining accurate records of customer interactions.
- The representative will participate in training related to customer service processes and safety protocols.
- Special calls, such as those involving escrow or delinquent accounts, will also be handled by the representative.
âš¡ Requirements
- The ideal candidate will have at least six months of related experience or training in customer service.
- A high school diploma or GED is required, with a bachelor's degree preferred.
- Proficiency in computer programs, particularly the Microsoft Office suite, is essential for this role.
- Strong communication skills, both verbal and written, are necessary to effectively address customer inquiries and complaints.
- The candidate should be a motivated self-starter who can work collaboratively within a diverse team.
About Recology
Recology provides collection and processing services for communities in California, Oregon, & Washington.