✨ About The Role
- The Customer Service Representative 1 will provide efficient and courteous service to customers via telephone and in-person interactions.
- Responsibilities include answering customer inquiries about collections, rates, billing, and account status.
- The role involves addressing customer complaints and resolving issues through various methods, including data entry and payment reconciliation.
- The representative will maintain records, prepare reports, and perform clerical duties as needed.
- Participation in training related to customer service processes and safety is required to ensure optimal service delivery.
âš¡ Requirements
- The ideal candidate will have a high school diploma or GED, with a preference for those holding a bachelor's degree.
- Candidates should possess at least six months of related experience or training in customer service.
- Proficiency in computer programs, particularly the Microsoft Office suite, is essential for this role.
- Strong communication skills, both verbal and written, are necessary to effectively engage with customers and resolve their inquiries.
- A commitment to promoting environmental sustainability and the WASTE ZERO philosophy is important for aligning with the company's values.