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1005 Customer Service Representative 1 #6421

Resolve customer complaints through effective communication and problem-solving strategies.
California, United StatesOregon, United StatesWashington, United States
Entry Level
2 weeks ago
Recology

Recology

Recology provides collection and processing services for communities in California, Oregon, & Washington.

✨ About The Role

- The Customer Service Representative 1 will provide efficient and courteous service to customers via telephone and in-person interactions. - Responsibilities include answering customer inquiries about collections, rates, billing, and account status. - The role involves addressing customer complaints and resolving issues through various methods, including data entry and payment reconciliation. - The representative will maintain records, prepare reports, and perform clerical duties as needed. - Participation in training related to customer service processes and safety is required to ensure optimal service delivery.

âš¡ Requirements

- The ideal candidate will have a high school diploma or GED, with a preference for those holding a bachelor's degree. - Candidates should possess at least six months of related experience or training in customer service. - Proficiency in computer programs, particularly the Microsoft Office suite, is essential for this role. - Strong communication skills, both verbal and written, are necessary to effectively engage with customers and resolve their inquiries. - A commitment to promoting environmental sustainability and the WASTE ZERO philosophy is important for aligning with the company's values.
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1005 Customer Service Representative 1 #6421
California, United States
Sales
About Recology
Recology provides collection and processing services for communities in California, Oregon, & Washington.