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1004 Customer Service Representative 1 #6319
Resolve customer complaints through effective communication and service coordination.
Various
Entry Level
2 weeks ago
Recology
Recology provides collection and processing services for communities in California, Oregon, & Washington.
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✨ About The Role
- The Customer Service Representative 1 will provide efficient and courteous customer service primarily through telephone and personal contact.
- Responsibilities include answering customer inquiries regarding collections, rates, billing, and account status.
- The role involves addressing customer questions and resolving complaints through various methods, including data entry and payment reconciliation.
- The representative will maintain records, prepare reports, and perform clerical duties as needed.
- Participation in training related to customer service processes and safety is required to ensure optimal service delivery.
âš¡ Requirements
- The ideal candidate will have a high school diploma or GED, with a preference for those holding a bachelor's degree.
- A successful applicant will possess at least six months of related experience or training in customer service.
- Proficiency in computer programs, particularly the Microsoft Office suite, is essential for this role.
- Strong communication skills, both verbal and written, are necessary to effectively address customer inquiries and resolve complaints.
- The candidate should demonstrate a commitment to promoting environmental sustainability and the WASTE ZERO philosophy.
About Recology
Recology provides collection and processing services for communities in California, Oregon, & Washington.