View All Jobs 5549
1003 Customer Service Specialist 2 #6359
Resolve customer complaints and inquiries to enhance overall satisfaction and service quality.
California, United StatesOregon, United StatesWashington, United States
Entry Level
2 weeks ago
Recology
Recology provides collection and processing services for communities in California, Oregon, & Washington.
6 Similar Jobs at Recology
✨ About The Role
- The Customer Service Specialist 2 will provide efficient and courteous customer service through telephone and personal contact.
- Responsibilities include answering customer inquiries about collections, rates, billing, and account status promptly and accurately.
- The role involves resolving customer complaints through various methods, including telephone service and computer data entry.
- Maintaining appropriate records and preparing reports are essential tasks to ensure effective communication and service coordination.
- The position requires participation in training related to customer service processes and safety to enhance service delivery.
âš¡ Requirements
- The ideal candidate will have at least two years of related experience in customer service, demonstrating a strong commitment to providing excellent service.
- Proficiency in computer programs, particularly the Microsoft Office suite, is essential for managing customer inquiries and data entry tasks.
- A high school diploma or GED is required, with a bachelor's degree preferred, indicating a level of education that supports effective communication and problem-solving skills.
- The successful candidate will be a motivated self-starter who can work collaboratively within a diverse team environment.
- Strong verbal and written communication skills are necessary to effectively engage with customers and address their concerns.
About Recology
Recology provides collection and processing services for communities in California, Oregon, & Washington.