✨ About The Role
- The Customer Service Representative will serve as the primary point of contact for customers regarding order and supply chain inquiries.
- Responsibilities include order entry, processing, and management from receipt to delivery.
- The role requires tracking shipments and expediting assistance when necessary.
- The CSR will manage EDI orders, including confirmations, shipment notices, and invoices.
- Daily reports will be monitored to ensure expected order movement.
âš¡ Requirements
- The ideal candidate will have a strong dedication to providing high levels of customer service.
- Experience in managing customer relationships and expectations is essential for success in this role.
- The candidate should possess excellent communication skills to act as a liaison between customers and internal stakeholders.
- Problem-solving skills are crucial to address issues such as product shortages or production failures.
- A collaborative mindset is important, as the role involves working closely with various internal teams across Supply Chain and Sales.