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Customer Service Rep

Act as the primary liaison between customers and internal teams to ensure order fulfillment.
Remote
Entry Level
1 week ago
Primient

Primient

Primary Products Ingredients Americas LLC, also formerly known as Tate & Lyle Primary Products, is an American company that produces a range of starch products for the food, paper and other industries; high fructose corn syrup; crystalline fructose; and other agro-industrial products.

✨ About The Role

- The Customer Service Representative will serve as the primary point of contact for customers regarding order and supply chain inquiries. - Responsibilities include order entry, processing, and management from receipt to delivery. - The role requires tracking shipments and expediting assistance when necessary. - The CSR will manage EDI orders, including confirmations, shipment notices, and invoices. - Daily reports will be monitored to ensure expected order movement.

âš¡ Requirements

- The ideal candidate will have a strong dedication to providing high levels of customer service. - Experience in managing customer relationships and expectations is essential for success in this role. - The candidate should possess excellent communication skills to act as a liaison between customers and internal stakeholders. - Problem-solving skills are crucial to address issues such as product shortages or production failures. - A collaborative mindset is important, as the role involves working closely with various internal teams across Supply Chain and Sales.
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Customer Service Rep
Remote
Sales
About Primient
Primary Products Ingredients Americas LLC, also formerly known as Tate & Lyle Primary Products, is an American company that produces a range of starch products for the food, paper and other industries; high fructose corn syrup; crystalline fructose; and other agro-industrial products.