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IT Service Desk Administration Specialist

Configure and optimize the Freshservice platform to enhance IT service management processes.
Athens, Georgia, United States
Mid-Level
2 weeks ago
Pioneer Transformers

Pioneer Transformers

Leveraging decades of experience, we customize high-quality and specialized transformers for your operation's ongoing success.

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✨ About The Role

- The IT Service Management Administrator will be responsible for the day-to-day administration and optimization of the Freshservice platform. - This role involves configuring and maintaining user accounts, roles, permissions, workflows, and automation rules within Freshservice. - The Administrator will manage the lifecycle of incidents, requests, and problems, ensuring timely resolution and proper escalation. - Integration of Freshservice with third-party applications to enhance functionality is a key responsibility. - The role requires generating reports and dashboards to monitor platform performance and track key metrics.

âš¡ Requirements

- The ideal candidate will have a bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. - A successful applicant will possess 2-4 years of experience in IT service management or IT platform administration. - Hands-on experience with Freshservice or a similar ITSM tool for at least 1-2 years is essential. - Strong analytical and problem-solving skills are necessary to manage incidents and requests effectively. - Excellent communication and training skills will be crucial for providing end-user support and collaboration with IT teams.
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IT Service Desk Administration Specialist
Athens, Georgia, United States
Software
About Pioneer Transformers
Leveraging decades of experience, we customize high-quality and specialized transformers for your operation's ongoing success.