✨ About The Role
- The IT Service Management Administrator will be responsible for the day-to-day administration and optimization of the Freshservice platform.
- This role involves configuring and maintaining user accounts, roles, permissions, workflows, and automation rules within Freshservice.
- The Administrator will manage the lifecycle of incidents, requests, and problems, ensuring timely resolution and proper escalation.
- Integration of Freshservice with third-party applications to enhance functionality is a key responsibility.
- The role requires generating reports and dashboards to monitor platform performance and track key metrics.
âš¡ Requirements
- The ideal candidate will have a bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- A successful applicant will possess 2-4 years of experience in IT service management or IT platform administration.
- Hands-on experience with Freshservice or a similar ITSM tool for at least 1-2 years is essential.
- Strong analytical and problem-solving skills are necessary to manage incidents and requests effectively.
- Excellent communication and training skills will be crucial for providing end-user support and collaboration with IT teams.