✨ About The Role
- The Associate will be responsible for establishing and managing relationships with end-users surrounding Pano deployments.
- Outreach to local fire and disaster management agencies is a key responsibility to notify them of Pano deployments.
- The role involves designing and owning the training and onboarding process for customers and end-users.
- Regular check-ins with end-users will be conducted to monitor their experience and collect feedback.
- The Associate will collaborate closely with the internal Operations team to ensure swift execution of new Pano station installations.
âš¡ Requirements
- The ideal candidate has a background in the disaster management community, such as being a current or former firefighter or emergency manager.
- A passion for environmental issues and climate resiliency is essential for success in this role.
- Excellent communication skills are necessary to effectively engage with community end-users and fire authorities.
- A high-energy and process-driven mindset will help in providing a superior customer experience.
- Experience in customer success or community outreach will be beneficial for managing relationships with end-users.