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Associate - Customer Success And Community Outreach - Remote Eligible

Establish a network of engaged end-users responding to alerts from Pano stations.
Remote
Entry Level
1 week ago
Pano AI

Pano AI

Pano Rapid Detect is a connected, intelligent platform for fire professionals that helps them to detect threats, confirm fires, and disseminate information

✨ About The Role

- The Associate will be responsible for establishing and managing relationships with end-users surrounding Pano deployments. - Outreach to local fire and disaster management agencies is a key responsibility to notify them of Pano deployments. - The role involves designing and owning the training and onboarding process for customers and end-users. - Regular check-ins with end-users will be conducted to monitor their experience and collect feedback. - The Associate will collaborate closely with the internal Operations team to ensure swift execution of new Pano station installations.

âš¡ Requirements

- The ideal candidate has a background in the disaster management community, such as being a current or former firefighter or emergency manager. - A passion for environmental issues and climate resiliency is essential for success in this role. - Excellent communication skills are necessary to effectively engage with community end-users and fire authorities. - A high-energy and process-driven mindset will help in providing a superior customer experience. - Experience in customer success or community outreach will be beneficial for managing relationships with end-users.
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Associate - Customer Success And Community Outreach - Remote Eligible
Remote
Marketing
About Pano AI
Pano Rapid Detect is a connected, intelligent platform for fire professionals that helps them to detect threats, confirm fires, and disseminate information