Quality Program Manager, HVAC

✨ About The Role

- The Quality Program Manager is responsible for standardizing the deployment of high-quality, code-compliant residential HVAC installations. - This role involves reviewing construction package submissions and balancing process and training overload with contractors. - The Program Manager will create internal training and reference materials for the Quality Control Technician team. - They will oversee daily milestone review throughput and identify trends and knowledge gaps to optimize processes. - The role requires establishing performance benchmarks and feedback loops to reduce project rejections while maintaining quality standards. - The Program Manager will conduct onboarding calls with new contractors and support ongoing training and pipeline reviews. - They will manage communication platforms to ensure timely feedback to contractors and track job closeout and approval metrics.

⚡ Requirements

- The ideal candidate is passionate about residential HVAC construction and best practices. - They should be motivated by sharing knowledge through structured Standard Operating Procedures (SOPs) and training. - The candidate must thrive in a fast-paced environment and adapt quickly to new challenges. - Excellent communication skills are essential for handling high-pressure technical conversations. - They should excel at identifying issues and prioritizing solutions with high return on investment or return on time. - A strong desire to partner with contractors, train them to succeed, and advocate for solutions that drive their success is crucial. - The candidate should believe in servant leadership and be committed to creating a world-class HVAC quality program.