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Operations Manager - Low Carbon Tech (copy)
Develop and implement strategies to enhance customer experience during low carbon product installations.
Coventry, England, United Kingdom
Mid-Level
3 weeks ago
Octopus Energy
Octopus Energy Group is a British renewable energy group specialising in sustainable energy.
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✨ About The Role
- The Operations Manager will lead and develop the installation support customer operations for low carbon products.
- This role involves managing a frontline leadership team to drive elite performance and deliver outstanding customer service.
- The candidate will be responsible for implementing innovative mechanisms for continuous improvement in the customer journey.
- The position requires proactive identification of ways to support customers transitioning to low carbon technology.
- The Operations Manager will also be tasked with building relationships with stakeholders across the Octopus Energy business.
âš¡ Requirements
- The ideal candidate will have experience in leading teams focused on customer management and delivering exceptional outcomes.
- A strong background in a B2C installation environment is preferred, showcasing the ability to manage customer interactions effectively.
- The candidate should possess a proven track record of fostering a culture of high performance, trust, and wellness within teams.
- A relentless focus on performance development and continuous improvement is essential for success in this role.
- A genuine passion for sustainability and the benefits of low carbon technology is a must.
Operations Manager - Low Carbon Tech (copy)
Coventry, England, United Kingdom
Operations
About Octopus Energy
Octopus Energy Group is a British renewable energy group specialising in sustainable energy.