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Operations Manager - Low Carbon Tech
Develop and implement strategies to enhance customer experience during low carbon product installations.
Brighton, England, United Kingdom
Mid-Level
3 weeks ago
Octopus Energy
Octopus Energy Group is a British renewable energy group specialising in sustainable energy.
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✨ About The Role
- The Operations Manager will lead and develop the installation support customer operations for low carbon products.
- This role involves managing a frontline leadership team to ensure outstanding customer service and satisfaction.
- The candidate will be responsible for implementing innovative mechanisms for continuous improvement in the customer journey.
- The role requires proactive identification of ways to support customers in transitioning to low carbon technology.
- The Operations Manager will also be tasked with building relationships with stakeholders across the Octopus Energy business.
âš¡ Requirements
- The ideal candidate will have experience in leading teams in customer management, particularly in a B2C installation environment.
- A proven track record of creating a culture of high performance and strong relationships within teams is essential.
- The candidate should possess a relentless focus on performance development and continuous improvement.
- A genuine passion for sustainability and low carbon technology is a must.
- The successful individual will have the ability to drive outcome-focused performance and manage customer transitions effectively.
About Octopus Energy
Octopus Energy Group is a British renewable energy group specialising in sustainable energy.