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Operations Manager
Lead the Operations team to enhance customer engagement and satisfaction in a dynamic environment.
Houston
Mid-Level
6 days ago
Octopus Energy
Octopus Energy Group is a British renewable energy group specialising in sustainable energy.
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✨ About The Role
- The Operations Manager will set the standard for customer service excellence within the Operations team.
- This role involves directly engaging with customers to address their needs and resolve escalated issues.
- The Operations Manager will be responsible for performance management and ensuring team accountability.
- Creating a positive work environment and focusing on team welfare, motivation, and personal development is a key responsibility.
- The position requires constant refinement of processes and initiatives to improve customer satisfaction and team productivity.
âš¡ Requirements
- The ideal candidate should be passionate about making a positive impact on the planet and delivering exceptional customer experiences.
- A strong people leader with experience in managing and developing teams is essential for this role.
- Candidates should possess resilience and adaptability to thrive in a fast-paced and constantly changing environment.
- Excellent communication skills are necessary to engage with customers and team members effectively.
- A commitment to exceptional customer service and the ability to turn upset customers into advocates is crucial.
About Octopus Energy
Octopus Energy Group is a British renewable energy group specialising in sustainable energy.