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Mitarbeiter*In Customer Service (M/W/D)
Resolve customer complaints and enhance their experience with green energy solutions.
Berlin
Junior
1 month ago
Octopus Energy
Octopus Energy Group is a British renewable energy group specialising in sustainable energy.
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✨ About The Role
- The role involves handling customer inquiries via email and phone, ensuring a high level of service and satisfaction.
- The successful candidate will be responsible for managing customer complaints and providing effective solutions.
- The job includes processing cancellations, contract transfers, and new registrations, requiring attention to detail.
- The candidate will collaborate with colleagues to resolve complex issues and improve service processes.
- There is an emphasis on identifying areas for improvement and actively participating in their implementation.
âš¡ Requirements
- The ideal candidate has a strong interest in the German energy market and is eager to contribute to a sustainable future.
- Previous experience in customer service, particularly in a B2C environment, is essential for success in this role.
- The candidate should possess excellent communication skills, both in German and English, to effectively interact with customers and colleagues.
- A friendly and approachable demeanor is crucial, as the role involves direct contact with customers and addressing their needs.
- The candidate should be organized, self-motivated, and capable of working independently while also being a team player.
About Octopus Energy
Octopus Energy Group is a British renewable energy group specialising in sustainable energy.