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Energy Specialist - Customer Service (German Speaking)
Deliver exceptional customer service while navigating the challenges of an energy crisis.
Brighton, England, United Kingdom
Entry Level
1 month ago
Octopus Energy
Octopus Energy Group is a British renewable energy group specialising in sustainable energy.
Job is no longer active
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✨ About The Role
- The role involves working in a multilingual operations team, providing end-to-end customer service.
- Candidates will take full responsibility for customer queries and deliver suitable solutions.
- The position requires adaptability to rapid changes and the ability to learn quickly in a fast-paced environment.
- Employees will engage with customers via phone and email, ensuring a humanized customer service experience.
- The job emphasizes building relationships with customers, treating them with patience, kindness, and warmth.
âš¡ Requirements
- The ideal candidate is a passionate German-speaking professional or recent graduate eager to develop in a customer-driven role.
- They should possess a high level of resilience to handle challenging customer inquiries during an energy crisis.
- A strong commitment to sustainability and a desire to make a positive impact in the fight against climate change is essential.
- The candidate should be open-minded and proactive in identifying areas for improvement in the customer experience.
- They must be approachable and a team player, willing to support and collaborate with colleagues.
Energy Specialist - Customer Service (German Speaking)
Brighton, England, United Kingdom
Sales
Job is no longer active
About Octopus Energy
Octopus Energy Group is a British renewable energy group specialising in sustainable energy.