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Customer Support Specialist
Ensure customers receive seamless support without being transferred between departments.
Brighton, England, United Kingdom
Entry Level
£24,300 Pounds per year
1 month ago
Octopus Energy
Octopus Energy Group is a British renewable energy group specialising in sustainable energy.
Job is no longer active
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✨ About The Role
- The role involves delivering exceptional service to both customers and the field team.
- Responsibilities include accurately scheduling appointments and supporting engineers on site.
- Candidates will take full responsibility for all issues encountered, ensuring end-to-end customer service.
- The position requires working in a start-up environment and understanding what constitutes a great customer experience.
- Shifts are 8 hours between 8am - 10pm on weekdays, with weekend shifts occurring every 6 weeks.
⚡ Requirements
- Successful candidates will be outgoing and have a passion for building strong relationships with customers.
- A strong understanding of how to provide a great customer experience through both written and verbal communication methods is essential.
- Candidates should be team players who thrive in a collaborative environment.
- Basic computer knowledge is required, with familiarity with Google Suite being an advantage.
- The ideal candidate should be adaptable and open to the ever-changing dynamics of the energy industry.
Customer Support Specialist
Brighton, England, United Kingdom
£24,300 Pounds per year
Sales
Job is no longer active
About Octopus Energy
Octopus Energy Group is a British renewable energy group specialising in sustainable energy.