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Customer Service - Energy Specialist
Help customers navigate the energy crisis with personalized support and solutions.
Coventry, England, United Kingdom
Entry Level
1 month ago
Octopus Energy
Octopus Energy Group is a British renewable energy group specialising in sustainable energy.
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✨ About The Role
- The role involves taking full responsibility for customer issues and delivering end-to-end customer service.
- Employees will be fully trained in every aspect of the customer experience and the energy industry.
- The job requires handling unexpected situations and adapting to rapid changes as the company grows.
- The position emphasizes treating customers with patience, kindness, and warmth, akin to how one would treat family.
- Team members are encouraged to ask questions, drive change, and share ideas to improve the customer service experience.
âš¡ Requirements
- The ideal candidate is excited to help customers and genuinely wants to make a difference in their experience.
- A high level of resilience is necessary to handle challenging questions and provide support during an energy crisis.
- The candidate should be adaptable and willing to learn in a fast-paced, dynamic environment.
- Strong problem-solving skills are essential, as the role involves finding creative and practical solutions to customer queries.
- The candidate should possess excellent communication skills to interact with customers over the phone and via email.
About Octopus Energy
Octopus Energy Group is a British renewable energy group specialising in sustainable energy.