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Customer Operations Specialist
Support the EuroHub team in delivering exceptional customer service across multiple languages.
London
Entry Level
2 months ago
Octopus Energy
Octopus Energy Group is a British renewable energy group specialising in sustainable energy.
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✨ About The Role
- The role involves working in the EuroHub, an operations team focused on multilingual customer support.
- Team members will support the implementation of the Octopus operating model and Kraken in international retail.
- The position requires handling customer inquiries and providing reassuring advice during economic challenges.
- Employees will be encouraged to ask questions, drive change, and share ideas within a supportive team environment.
- Continuous learning and adapting to a fast-paced, dynamic environment are key aspects of the job.
âš¡ Requirements
- The ideal candidate should be a passionate bilingual professional eager to engage in a customer-driven role.
- A high level of resilience is necessary to handle challenging questions and provide support during an energy crisis.
- Candidates should possess strong communication skills to effectively chat with customers over the phone and via email.
- A genuine desire to help customers and treat them with kindness and warmth is essential.
- The ability to take ownership of customer needs and find solutions creatively is crucial for success in this role.
About Octopus Energy
Octopus Energy Group is a British renewable energy group specialising in sustainable energy.