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Customer Operations Specialist (M/W/D)
Collaborate with team members to develop innovative solutions for customer service challenges.
Berlin
Junior
1 month ago
Octopus Energy
Octopus Energy Group is a British renewable energy group specialising in sustainable energy.
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✨ About The Role
- The role involves responding to customer inquiries via email and phone, ensuring a high level of service.
- Handling customer complaints and providing competent, solution-oriented responses is a key responsibility.
- The candidate will work on resolving complex issues and collaborate with colleagues to develop effective solutions.
- Tasks include processing cancellations, contract transfers, and new registrations, as well as managing billing and payment processes.
- The position offers opportunities to identify areas for improvement and participate in implementing changes.
âš¡ Requirements
- The ideal candidate has a strong interest in the German energy market and is eager to contribute to the transition to green energy.
- Experience in customer service, particularly in a B2C environment, is essential, with a focus on both written and verbal communication.
- A friendly and approachable demeanor is crucial, as the role involves direct interaction with customers.
- The candidate should be organized, self-motivated, and capable of working independently while also collaborating effectively with team members.
- Fluency in both German and English is required to communicate with a diverse customer base and colleagues.
About Octopus Energy
Octopus Energy Group is a British renewable energy group specialising in sustainable energy.