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Business Operations Project Manager
Create robust processes to enhance customer experience in electric car leasing.
London
Mid-Level
1 month ago
Octopus Energy
Octopus Energy Group is a British renewable energy group specialising in sustainable energy.
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✨ About The Role
- The Business Operations Project Manager will be responsible for maximizing the efficiency of business processes and initiatives across the customer experience.
- A customer-first mindset is essential, as the role involves advocating for customer needs while evolving products and processes.
- Continuous improvement is a key focus, with an emphasis on quickly fixing problems, obtaining feedback, and iterating on solutions.
- The role requires facilitating communication across cross-functional teams to ensure project delivery meets deadlines.
- The candidate will create low-code interventions and internal toolkits to assist customer-facing teams in delivering exceptional experiences while ensuring compliance.
âš¡ Requirements
- The ideal candidate will possess a critical thinking mindset and a low appetite for risk, allowing them to navigate complex business challenges effectively.
- Strong communication skills are essential, as the role requires leading and influencing stakeholders at various levels within the organization.
- A minimum of 3 years of professional experience in project management is necessary to successfully present program status, recommendations, and priorities.
- The candidate should be adept at managing multiple projects and workstreams simultaneously in a fast-paced environment with tight deadlines.
- Experience in utilizing various tools and methodologies to understand customer needs and identify process pain points is crucial for success in this role.
About Octopus Energy
Octopus Energy Group is a British renewable energy group specialising in sustainable energy.