✨ About The Role
- The role involves managing the IT relationship of VIP issues and ensuring user satisfaction with remediation.
- The technician will collaborate with business leaders and IT teams to ensure optimal performance of VIP users' devices.
- Responsibilities include reviewing, responding to, and resolving trouble tickets and impromptu tasks from leadership and users.
- The position requires supporting executive meetings, including audio-visual needs at various venues.
- The technician will also be responsible for creating and maintaining technical documentation for various teams.
âš¡ Requirements
- The ideal candidate will have a bachelor's degree in computer science or equivalent experience/certification.
- A minimum of 5 years of experience providing Executive Support or IT Desktop Support in a managerial role is essential.
- The successful individual will have extensive experience installing and supporting Windows 10/11 desktops, OS X, and mobile devices.
- Strong customer service skills are necessary, with a focus on internal customers and their satisfaction.
- The candidate should be able to prioritize workload effectively and adapt quickly to a fast-moving environment.