✨ About The Role
- The IT HelpDesk Technician will be responsible for handling Help Desk support in both corporate and manufacturing environments across multiple sites.
- The role involves provisioning computer hardware and software, as well as managing computer inventory and supplies.
- The technician will triage, prioritize, and remedy end-user issues, ensuring timely resolution.
- Project management skills are important as the technician will manage projects in a results-oriented environment.
- The position requires on-site presence during normal business hours on weekdays.
âš¡ Requirements
- The ideal candidate will have a minimum of 4+ years of technical IT support experience.
- Strong customer service, ethics, and communication skills are essential for success in this role.
- A deep understanding of Windows and Mac OS operating systems, along with broad knowledge of Microsoft products, is required.
- Hands-on experience with computer hardware repair is necessary to effectively address technical issues.
- The candidate should possess strong analytical and troubleshooting skills to resolve end-user problems efficiently.