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Customer Service Advisor
Negotiate production and delivery timelines with German services to enhance customer satisfaction.
Paris
Junior
1 month ago
Interface
Interface sets the standard for design, sustainability and performance in commercial carpet tile and hard surface flooring, including LVT and nora rubber
Job is no longer active
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✨ About The Role
- The Customer Service Advisor will support field sales teams in a B2B environment, focusing on customer satisfaction.
- Responsibilities include managing customer inquiries and orders while considering internal constraints such as product availability and logistics.
- The role involves processing orders in CRM (Salesforce) and ERP (SAP) systems.
- The advisor will negotiate with services in Germany to improve production and delivery timelines as needed.
- Regular follow-up with clients and sales teams is required to ensure order accuracy and timely updates.
âš¡ Requirements
- The ideal candidate should have experience in customer service and sales administration within a service-oriented environment.
- A proactive and autonomous individual who enjoys working in a team setting will thrive in this role.
- Strong communication skills are essential, particularly for effective telephone interactions with clients and internal teams.
- The candidate should be comfortable managing multiple tasks simultaneously and handling data with precision.
- A good command of English is necessary for effective communication with European colleagues.
Customer Service Advisor
Paris
Sales
Job is no longer active
About Interface
Interface sets the standard for design, sustainability and performance in commercial carpet tile and hard surface flooring, including LVT and nora rubber