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Senior Manager - Solutions Design & Operations
Lead the transformation of customer experience and digital capabilities in the Energy & Utility industry.
Boston
Senior
$144,000 - 189,000 USD / year
1 week ago
Iberdrola
Iberdrola: pioneers in renewable energies and leading the energy transition and the decarbonization of the economy.
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✨ About The Role
- The Senior Manager will be responsible for the health and availability of digital application ecosystems at Avangrid.
- This role involves leading the strategic direction for digital operations, ensuring alignment with business goals.
- The position requires overseeing 24x7 operations, cybersecurity, and the successful launch of digital products and services.
- The candidate will collaborate with business and technology stakeholders to prioritize initiatives and deliver reliable services.
- The role includes vendor selection, onboarding, and performance monitoring to ensure alignment with the organization's digital strategy.
âš¡ Requirements
- The ideal candidate will have extensive experience in digital operations and services, particularly within the energy and utility industry.
- A strong background in technical leadership is essential, with a focus on improving customer experiences and operational efficiency.
- Proven ability to lead and mentor teams, fostering a high-performance culture and ensuring effective collaboration.
- Experience in vendor management and service delivery, with a track record of monitoring performance against SLAs and KPIs.
- A strategic mindset with the ability to align digital operations with business goals and enterprise IT best practices.
Senior Manager - Solutions Design & Operations
Boston
$144,000 - 189,000 USD / year
Marketing
About Iberdrola
Iberdrola: pioneers in renewable energies and leading the energy transition and the decarbonization of the economy.