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Representative - Field Customer Service
Assist customers with billing inquiries and service requests in person at RG&E offices.
New York
Entry Level
$25 USD / hour
2 weeks ago
Iberdrola
Iberdrola: pioneers in renewable energies and leading the energy transition and the decarbonization of the economy.
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✨ About The Role
- This role involves providing face-to-face customer service to RG&E customers in a customer office setting.
- Responsibilities include handling collection activities, processing payments, and managing billing inquiries.
- The representative will ensure customer records are updated accurately and maintain related records.
- The position requires balancing a cash drawer and preparing daily cash deposits.
- The representative will assist with gas and electric emergencies as needed.
âš¡ Requirements
- The ideal candidate will have a high school diploma or GED and at least two years of relevant experience in customer service.
- Strong interpersonal skills are essential for effectively communicating with customers and addressing their inquiries.
- Good computer skills are necessary to manage customer accounts and process transactions accurately.
- The candidate should possess mathematical abilities to handle payment processing and cash balancing.
- Experience with SAP and RG&E billing and collections is preferred, indicating familiarity with industry-specific systems.
About Iberdrola
Iberdrola: pioneers in renewable energies and leading the energy transition and the decarbonization of the economy.