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Representative - Field Customer Service
Assist customers with billing inquiries and service requests at RG&E customer offices.
New York
Entry Level
$20.40-$25.00 USD per hour
1 week ago
Iberdrola
Iberdrola: pioneers in renewable energies and leading the energy transition and the decarbonization of the economy.
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✨ About The Role
- This role involves providing superior customer service to RG&E customers, addressing all aspects of their accounts.
- Responsibilities include processing customer payments, handling billing inquiries, and performing collections-related transactions.
- The position requires travel to two different sites, specifically Sodus, NY and Rochester, NY.
- Customer Representatives will assist with gas and electric emergencies as part of their duties.
- The role also involves auditing and maintaining records related to customer accounts and transactions.
âš¡ Requirements
- The ideal candidate will have a high school diploma or GED and at least two years of relevant experience in customer service.
- Strong interpersonal skills are essential for effectively communicating with customers and addressing their inquiries.
- Proficiency in computer skills is necessary to manage customer accounts and transactions efficiently.
- The candidate should possess good mathematical abilities to handle payment processing and billing inquiries accurately.
- Analytical and decision-making skills are important for resolving customer issues and maintaining accurate records.
About Iberdrola
Iberdrola: pioneers in renewable energies and leading the energy transition and the decarbonization of the economy.