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Program Manager - Customer Svc Compliance
Oversee internal audits to ensure compliance with regulatory and company policies.
Augusta, Maine, United States
Senior
$92,185 - 115,232 USD / year
1 month ago
Iberdrola
Iberdrola: pioneers in renewable energies and leading the energy transition and the decarbonization of the economy.
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✨ About The Role
- The Program Manager will oversee various regulatory obligations impacting customer service, ensuring compliance with rules and regulations.
- This role involves creating and maintaining key performance indicators and sustainability reporting for the organization.
- The Program Manager will act as a liaison between regulatory bodies and the business, providing gap analysis and optimizing strategies.
- Regular updates and documentation will be prepared for key stakeholders to ensure transparency and accountability.
- The position requires collaboration with multiple business areas, including Customer Service, Regulatory, and Information Technology.
âš¡ Requirements
- A bachelor's degree in an IT-related discipline or significant experience in the field is required, with over 8 years of relevant experience preferred.
- The ideal candidate will have at least five years of relevant experience in customer service compliance or a related area.
- Strong analytical and problem-solving skills are essential, with the ability to work effectively across all levels of the organization.
- Excellent oral and written communication skills are necessary to facilitate discussions and drive decisions.
- Proven experience in managing multiple deliverables on time and leading teams across functional areas is crucial for success in this role.
Program Manager - Customer Svc Compliance
Augusta, Maine, United States
$92,185 - 115,232 USD / year
Legal
About Iberdrola
Iberdrola: pioneers in renewable energies and leading the energy transition and the decarbonization of the economy.