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Customer Service Representative

Support customers through the connections process by managing applications and ensuring satisfaction.
Glasgow, Scotland, United Kingdom
Entry Level
£23,151 Pounds per year
2 weeks ago
Iberdrola

Iberdrola

Iberdrola: pioneers in renewable energies and leading the energy transition and the decarbonization of the economy.

✨ About The Role

- The Customer Service Representative will support customers through the connections process by providing administrative assistance. - Responsibilities include registering customer applications for connections work and handling post-quotation support. - The role involves responding to customer inquiries within guaranteed standard timescales. - Daily reporting activities and assisting in the complaints process are also part of the job. - The position offers a hybrid working model after the training period, combining office and home working.

⚡ Requirements

- The ideal candidate will have prior customer service experience, particularly in handling both inbound and outbound calls. - Proficiency in Microsoft Office software, especially Excel, is essential for this role. - An effective communicator who can understand and anticipate customer needs will thrive in this position. - A passion for helping others and ensuring a positive customer journey is crucial for success. - The candidate should be able to escalate issues when necessary, demonstrating problem-solving skills.
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Customer Service Representative
Glasgow, Scotland, United Kingdom
£23,151 Pounds per year
Sales
About Iberdrola
Iberdrola: pioneers in renewable energies and leading the energy transition and the decarbonization of the economy.