✨ About The Role
- The Customer Service Representative will support customers through the connections process by providing administrative assistance.
- Responsibilities include registering customer applications for connections work and handling post-quotation support.
- The role involves responding to customer inquiries within guaranteed standard timescales.
- Daily reporting activities and assisting in the complaints process are also part of the job.
- The position offers a hybrid working model after the training period, combining office and home working.
⚡ Requirements
- The ideal candidate will have prior customer service experience, particularly in handling both inbound and outbound calls.
- Proficiency in Microsoft Office software, especially Excel, is essential for this role.
- An effective communicator who can understand and anticipate customer needs will thrive in this position.
- A passion for helping others and ensuring a positive customer journey is crucial for success.
- The candidate should be able to escalate issues when necessary, demonstrating problem-solving skills.