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IT Support Specialist, Tier II
Provide technical training and support for new employees across the US and Mexico.
Roseville, California, United StatesWest Roseville, California, United States
Mid-Level
$25 - 31 USD / hour
1 month ago
GoodLeap
The fast, simple way to help homeowners upgrade their homes sustainably.
Job is no longer active
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✨ About The Role
- The IT Support Specialist will assist with items escalated to level 2 help desk support.
- Responsibilities include answering staff questions about company-supported hardware and software.
- The role involves documenting problems, resolutions, and activities for future reference.
- The specialist will identify and analyze problematic trends and recommend improvements to IT operations.
- The position requires performing hardware and software installations and maintaining inventory by placing orders and tracking hardware and software.
âš¡ Requirements
- The ideal candidate will have 3-5 years of professional experience in IT support or a related field.
- Strong interpersonal skills are essential, as the role requires clear communication with less technical individuals.
- A solid understanding of general office software, particularly Windows 10, 11, and MS Office, is necessary.
- Experience with company-supported applications such as Office 365, Exchange, and Active Directory is important.
- The candidate should be able to manage multiple high-level tasks under pressure and provide creative solutions to complex problems.
IT Support Specialist, Tier II
Roseville, California, United States
$25 - 31 USD / hour
Software
Job is no longer active
About GoodLeap
The fast, simple way to help homeowners upgrade their homes sustainably.