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Contact Center, Quality Assurance Specialist
Monitor and evaluate customer interactions to enhance service quality and compliance.
West Roseville, California, United States
Entry Level
$19.50 USD per hour
1 month ago
GoodLeap
The fast, simple way to help homeowners upgrade their homes sustainably.
Job is no longer active
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✨ About The Role
- The Contact Center Quality Assurance Specialist will monitor and evaluate interactions between representatives and customers.
- Responsibilities include providing actionable feedback to improve performance, procedures, compliance, and customer experience.
- The role involves delivering professionally written reviews and reports related to quality assurance needs.
- Participation in quality calibration and ongoing quality assurance training is expected.
- The specialist will assist with additional duties as assigned by supervisors or managers.
âš¡ Requirements
- The ideal candidate will possess strong listening and reading skills with a keen attention to detail.
- A successful individual will have analytical and problem-solving abilities, demonstrating good judgment in their evaluations.
- The role requires the ability to provide professionally written actionable feedback to enhance performance.
- Effective verbal and written communication skills are essential for this position.
- The candidate should be committed to supporting the growth and development of evaluated representatives.
- Adaptability to changing priorities in a fast-paced environment is crucial for success in this role.
- Strong time management skills are necessary to meet targets within specific timelines.
- The individual should be self-motivated and able to work independently with general direction.
Contact Center, Quality Assurance Specialist
West Roseville, California, United States
$19.50 USD per hour
Software
Job is no longer active
About GoodLeap
The fast, simple way to help homeowners upgrade their homes sustainably.