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Bilingual Digital Collections Specialist - Remote Eligible

Develop effective communication strategies to engage and assist delinquent borrowers in resolving their accounts.
Remote
Entry Level
$18 USD / hour
3 weeks ago
GoodLeap

GoodLeap

The fast, simple way to help homeowners upgrade their homes sustainably.

Job is no longer active
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✨ About The Role

- The Bilingual Digital Collections Specialist will be responsible for responding to borrowers with delinquent accounts through various digital communication channels. - This role involves finding solutions to help borrowers bring their loans to a current status and processing payments for past due accounts. - The specialist will maintain records of contacts and attempted contacts with delinquent account customers, as well as any payments collected. - Daily, weekly, and monthly collection and metric goals must be maintained to ensure performance standards are met. - The position is fully remote, allowing for flexibility in work location while supporting the company's mission of sustainable home upgrades.

âš¡ Requirements

- The ideal candidate will have 1-2 years of direct experience in credit and collections. - A strong understanding of sales, negotiation, and persuasion tools is essential for success in this role. - Excellent written communication skills are necessary to effectively interact with borrowers. - The candidate should be self-motivated and extremely goal-oriented, with a focus on achieving collection and metric goals. - Being a team player with a professional demeanor is crucial for collaborating with colleagues and maintaining a positive work environment. - Bilingual proficiency in Spanish and English is required to communicate effectively with a diverse borrower base.
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Bilingual Digital Collections Specialist - Remote Eligible
Remote
$18 USD / hour
Finance
Job is no longer active
About GoodLeap
The fast, simple way to help homeowners upgrade their homes sustainably.