✨ About The Role
- The Bilingual Digital Collections Specialist will be responsible for responding to borrowers with delinquent accounts through various digital communication channels.
- This role involves finding solutions to help borrowers bring their loans to a current status and processing payments for past due accounts.
- The specialist will maintain records of contacts and attempted contacts with delinquent account customers, as well as any payments collected.
- Daily, weekly, and monthly collection and metric goals must be maintained to ensure performance standards are met.
- The position is fully remote, allowing for flexibility in work location while supporting the company's mission of sustainable home upgrades.
âš¡ Requirements
- The ideal candidate will have 1-2 years of direct experience in credit and collections.
- A strong understanding of sales, negotiation, and persuasion tools is essential for success in this role.
- Excellent written communication skills are necessary to effectively interact with borrowers.
- The candidate should be self-motivated and extremely goal-oriented, with a focus on achieving collection and metric goals.
- Being a team player with a professional demeanor is crucial for collaborating with colleagues and maintaining a positive work environment.
- Bilingual proficiency in Spanish and English is required to communicate effectively with a diverse borrower base.